Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all orders placed through the Novaire London website. By placing an order, you fully and unconditionally agree to these terms.
1. Applicability
By placing an order on our website, you confirm that you have read, understood, and accepted these Terms and Conditions.
2. Product Information
We make every effort to describe our products accurately and keep information up to date. However, typographical errors or minor variations may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders and Payment
- Orders are processed only after full payment has been received.
- Available payment methods may vary depending on the country.
- The customer is responsible for checking which payment options are available in their country.
4. Processing and Delivery
- Processing time: 1–3 business days
- Estimated delivery time: 3–7 business days depending on destination
- Orders are shipped directly from our international logistics partners.
We do our best to meet these delivery times, but they are estimates only and may vary due to circumstances beyond our control.
5. Returns and Cancellations
Please refer to our Return Policy for full return conditions.
Cancellation requests can only be considered if the order has not yet been processed.
6. Liability
- We are not responsible for loss or damage once the parcel is marked as delivered according to tracking information.
- The customer is responsible for providing a correct shipping address when placing an order.
- Any address errors must be reported within 24 hours of placing the order.
7. Intellectual Property
All content on this website (including text, images, logos, and design) is the exclusive property of Novaire London and may not be used, copied, or reproduced without prior written permission.
8. Complaints Procedure
Any complaints may be sent to:
info@novaire-london.com
We aim to respond within 5 business days.
9. Governing Law
These Terms and Conditions are governed by the applicable laws of the seller’s country of operation.
In the event of a dispute, an amicable solution will always be sought before any legal action is taken.
10. Contact Information
This website is operated by Novaire London, under chamber of commerce registration number 99350580.
Our registered office address is:
Prins Bernhardplantsoen 106C
Hengelo
Overijssel
7551HT
Netherlands
For any questions about these Terms and Conditions, you can contact us at: